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Practice Terms and Conditions Fysiotherapie Braakhuis

Last modified: 10-08-2026

1. General

These practice terms and conditions apply to the treatment and services provided by:

Fysiotherapie Braakhuis
R.H.F. Braakhuis
Aristotelesstraat 1005
7323 NZ Apeldoorn

Practice AGB code: 04900155
Personal AGB code: 04851172
BIG registration number: 49921346304
Chamber of Commerce (KvK) number: 99523000
Fysiotherapie Braakhuis provides physiotherapeutic care in accordance with applicable professional standards and applicable laws and regulations.
The treatment agreement is subject to, among other things, the Medical Treatment Agreement Act (WGBO) and the Healthcare Quality, Complaints and Disputes Act (Wkkgz).
These practice terms and conditions describe the practical, financial and organisational agreements between the patient and Fysiotherapie Braakhuis.

2. The treatment agreement

A treatment agreement arises when the physiotherapist examines or treats a patient.

The patient has the right to, among other things:
  • clear information about the treatment.
  • consultation about the treatment.
  • giving or refusing consent.
  • protection of privacy.
  • access to the medical record.
  • a copy of the medical record.
  • correction of factually incorrect data.
  • destruction of the record under the statutory conditions.
The patient also has the responsibility to inform the physiotherapist as fully as possible and to cooperate with the treatment.

3. First appointment and examination

During the first appointment, the request for help, complaints and relevant medical data are discussed.

Depending on the situation, a physiotherapeutic examination may be carried out. Based on this, the physiotherapist discusses the findings, treatment options and the expected treatment course with the patient. 
When treatment is physiotherapeutically justified and appropriate, a treatment plan is drawn up in consultation with the patient.
When it becomes apparent during the screening or examination that physiotherapy is not appropriate or that additional medical examination is necessary, the physiotherapist may advise contacting, for example, the general practitioner or another healthcare provider.

4. Consent for treatment

Treatment takes place after the patient has been sufficiently informed about it and has given consent.

If the patient starts the treatment, consent is implicitly assumed.
The patient may refuse consent for a treatment or withdraw previously given consent. This is recorded in the patient file.
The physiotherapist respects this choice, taking into account professional responsibility and the consequences this may have for the treatment course.

5. Appointments

Treatments take place by appointment.

We ask patients to be present on time.
When a patient arrives late, the available treatment time may be shortened as a result. The original end time of the appointment is in principle maintained.
The full amount will nevertheless be charged.
When a patient is structurally late, this may be reason to make further agreements about this.

6. Cancelling or changing an appointment

An appointment can be cancelled or changed free of charge if this is reported at least 24 hours before the agreed treatment time.

For appointments on Monday, the patient can also cancel the appointment via email or voicemail, provided the cancellation is made at least 24 hours before the appointment.
In the case of:
  • not showing up for the appointment, or
  • cancelling or changing within 24 hours before the appointment,
the rate for the relevant treatment will be charged.
No distinction is made here between a late cancellation and not showing up.
The amount is based on the rate applicable to the relevant treatment at that time. The current rates are included in the price list of Fysiotherapie Braakhuis.
A missed appointment is in principle not declared to the health insurer. The costs are charged directly to the patient.
In special or serious circumstances, the practice may decide to deviate wholly or partly from this arrangement.

7. Rates

The current rates of Fysiotherapie Braakhuis are listed in the practice’s current price list.

The practice may change rates. The most current rates are made available via the website and/or at the practice.
When a treatment is wholly or partly at the patient’s own expense, the rate applicable at that time applies.

8. Health insurance and reimbursement

Reimbursement for physiotherapy depends on the patient’s personal situation, the medical indication and the terms of the health insurance.

Reimbursement may depend on, among other things:
  • age.
  • indication.
  • supplementary insurance.
  • basic insurance.
  • number of treatments already used.
  • policy terms.
  • contracting between the practice and the relevant health insurer.
The patient is primarily responsible for checking their own insurance terms and the available reimbursement for physiotherapy.
Fysiotherapie Braakhuis can provide information where possible, but cannot be held responsible for reimbursement that is refused, limited or changed by a health insurer.
Even when the practice has a contract with the relevant health insurer, the patient remains responsible for knowing their own policy terms.

9. No or insufficient reimbursement

When it is known in advance that a treatment will be wholly or partly at the patient’s own expense, the patient will be informed of this where possible.

When a treatment is not or no longer reimbursed by the health insurer, the patient is personally responsible for payment of the non-reimbursed amount.
This can happen, for example, when:
  • the supplementary insurance does not reimburse enough treatments.
  • the maximum number of treatments has been reached.
  • the patient does not have supplementary insurance.
  • it concerns a treatment that is not covered.
  • the insurance terms change.
Having health insurance therefore does not automatically mean that every physiotherapeutic treatment is fully reimbursed.

10. Contracting with health insurers

Fysiotherapie Braakhuis has contracts with health insurers with which the practice has a healthcare agreement at that time.

Contracts and contract terms may change per calendar year.
Therefore, current information about contracting is made available via the website of Fysiotherapie Braakhuis.
The final reimbursement remains dependent on the patient’s individual health insurance and policy terms.

11. Payment

When the patient is personally responsible for full or partial payment of a treatment or invoice, payment must be made within the payment term stated on the invoice.

When payment is not made within this term, the patient may fall into default in accordance with the statutory rules.
In the event of non-payment, Fysiotherapie Braakhuis may, insofar as legally permitted:
  • send a payment reminder.
  • charge statutory interest.
  • charge extrajudicial collection costs.
Filing a complaint, ending the treatment or switching to another healthcare provider does not suspend an existing payment obligation.

12. Medical record

Fysiotherapie Braakhuis keeps a medical record insofar as this is necessary for good and safe care provision.

The record may include, among other things:
  • request for help.
  • relevant medical history.
  • examination data.
  • physiotherapeutic diagnosis/analysis.
  • treatment plan.
  • treatments carried out.
  • progress and evaluations.
  • relevant correspondence.
  • relevant information from other healthcare providers.
The patient has statutory rights with regard to the record, including access and obtaining a copy.
The medical record is kept in accordance with the statutory retention period.
For further information about the medical record and the processing of personal data, please refer to the privacy statement of Fysiotherapie Braakhuis.

13. Privacy

Fysiotherapie Braakhuis handles personal data and medical data with care.

The practice complies with applicable laws and regulations, including the GDPR, the WGBO and medical professional confidentiality.
For extensive information about the processing and protection of personal data, please refer to the separate Privacy Statement of Fysiotherapie Braakhuis.

14. Responsibility of the patient

The patient must inform the physiotherapist fully and truthfully about circumstances that may be relevant to the treatment.

This may include:
  • health problems.
  • medication.
  • previous treatments.
  • surgeries.
  • relevant diagnoses.
  • changes in health situation.
  • new complaints.
The patient must inform the physiotherapist in good time of changes that are relevant to the treatment.
The patient is also expected to follow reasonable treatment advice and to actively cooperate with the treatment course.

15. Treatment outcome

Fysiotherapie Braakhuis strives for qualitatively good and goal-oriented care.

However, a specific treatment outcome cannot be guaranteed.
Recovery and treatment outcome may depend on, among other things:
  • nature and severity of the complaint.
  • duration of the complaints.
  • general health.
  • capacity for recovery.
  • daily strain.
  • following advice and exercises.
  • factors outside the practice's sphere of influence.
The treatment plan is evaluated and adjusted if necessary.

16. Hygiene and clothing

We ask patients to wear appropriate and clean clothing for each treatment and to observe personal hygiene.

When specific clothing is needed for the treatment, the physiotherapist may indicate this beforehand or during the treatment.
When the exercise room is used, wearing suitable and clean sports shoes may be requested.

17. Presence of interns or other persons

It may occur that an intern, colleague or other authorised person is present during a treatment, for example in the context of training, supervision, quality improvement or collaboration.

The patient will be informed of this.
An intern or other person does not actively participate in a treatment without the patient’s consent.

18. Minor patients

For the treatment of minor patients, the statutory provisions of the WGBO on consent and representation apply.

Which consent is necessary depends, among other things, on the age of the patient.
Fysiotherapie Braakhuis acts in accordance with the applicable statutory rules in this regard.

19. Collaboration and referral

When this is necessary or desirable from a professional point of view, the physiotherapist may advise contacting a general practitioner, medical specialist or other healthcare provider.

When it is necessary for the treatment to exchange information with another healthcare provider, this is done in accordance with applicable laws and regulations and, where necessary, with the patient’s consent.

20. Termination of treatment

The patient may terminate the treatment at any time.

Fysiotherapie Braakhuis may also terminate the treatment agreement under certain circumstances.
This is done carefully and with due observance of statutory and professional obligations, including, where necessary, safeguarding the continuity of care.
A treatment agreement cannot simply be terminated by a healthcare provider without further ado.

21. Personal property

Bringing personal property to the practice is at your own risk.

Fysiotherapie Braakhuis is not liable for loss, theft or damage to personal property, unless there is liability on the part of the practice under the law.

22. Liability

Fysiotherapie Braakhuis provides physiotherapeutic care in accordance with applicable professional standards and with the care that may be expected of a reasonably competent and reasonably acting physiotherapist.

The practice is not liable for damage resulting from incorrect or incomplete information provided by the patient, insofar as the damage reasonably arose as a result thereof.
Nor can the practice be held liable for damage that is solely the result of not following reasonable treatment advice or instructions, insofar as this damage can legally be attributed to the patient.
These provisions do not limit the statutory liability of Fysiotherapie Braakhuis or the physiotherapist and do not exclude liability insofar as this is not permitted by law.

23. Complaints

Fysiotherapie Braakhuis considers it important that patients feel free to discuss questions, concerns or complaints.

When a patient is dissatisfied with a treatment or service, it is advised to discuss this with the practice first. A conversation can often lead to a quick solution.
When the complaint is not resolved to satisfaction, the patient can make use of the independent complaints procedure of the Keurmerk Fysiotherapie.
As a therapist affiliated with the Keurmerk Fysiotherapie, Fysiotherapie Braakhuis is affiliated with the complaints and disputes procedure of the Keurmerk.
The independent complaints officer can guide the patient in the further handling of the complaint. The complaints procedure and complaints officer are arranged by the Keurmerk for affiliated therapists.
The current complaints procedure can be found on the website of the Keurmerk Fysiotherapie.

24. Disputes

When a complaint, after treatment by the complaints officer, does not lead to a satisfactory solution, the patient may, when the conditions for this are met, submit the dispute to the independent Disputes Committee of the Keurmerk Fysiotherapie.

The disputes committee assesses whether the dispute is admissible and well-founded and may give a binding recommendation.
The current terms, procedure and any costs are included in the regulations of the Disputes Committee of the Keurmerk Fysiotherapie and are decisive.

25. Changes to the practice terms and conditions

Fysiotherapie Braakhuis may change these practice terms and conditions when this is necessary due to, for example:

  • changes in laws and regulations.
  • changes in care provision.
  • changes in contracting with health insurers.
  • changes in the complaints and disputes procedure.
  • changes in business operations.
The most current version is made available via the website of Fysiotherapie Braakhuis.
Statutory rights of patients naturally remain fully applicable.

26. Applicable law

Dutch law applies to the treatment agreement between the patient and Fysiotherapie Braakhuis.

When a provision of these practice terms and conditions proves to be invalid or unenforceable, the remaining provisions remain in force as far as possible.

27. Contact

Fysiotherapie Braakhuis
Aristotelesstraat 1005
7323 NZ Apeldoorn
R.H.F. Braakhuis
Practice AGB code: 04900155
Personal AGB code: 04851172
BIG registration number: 49921346304
Chamber of Commerce (KvK) number: 99523000
The current contact details, opening hours and availability are listed on the website of Fysiotherapie Braakhuis.
These practice terms and conditions were last modified on 10-08-2026.